Where do you ship from?
I ship from Germany
How will my order be packaged?
All orders will be packed using good quality, protective envelopes. The size of the envelope will vary depending on the size of your order
How much will postage/shipping cost?
The total cost of your order will be calculated when you click on the Paypal ’buy’ button. I do my best to keep the postage as low as possible, while still aiming to keep orders safe and secure. I try to include discounts on multiple items purchased in individual orders
How will my orders be sent?
I use Deutsche Post
Which countries do you ship to?
I ship to countries as listed on the Deutsche Post website
How long does shipping take?
Please check the Deutsche Post website for your country. For example, a letter to the UK from Germany should arrive within 3 working days. A letter to Japan from Germany should arrive within 7 working days.
Will I have to pay any customs/import charges?
Please check your local postal company for information on any relevant import fees. Handmade by Caroline is not responsible for paying these fees
What payment methods can I use?
You can pay securely (through Paypal website) using VISA, Mastercard, EC card or Paypal
If you have any questions or concerns, please let me know by using the contact page on my website, I am happy to help and will do my best to resolve any issues
How quickly will you send my order?
For a product that is in stock, I aim to pack and ship within 4 working days. I will notify you on my journal page if there are any expected delays in sending out orders
My item is out of stock!
I do my best to keep items in stock, but sometimes they are limited editions that may only be on sale for a short time. If you have a particular item in mind, please contact me I may be able to help
Please be aware that the colours shown on phone screens, computer screens and in real-life can vary slightly. I do my best to give a true representation of colours on my website although it is impossible to match these exactly.