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HANDMADE BY CAROLINE

design, craft and daily creativity

FAQs, privacy policy,  terms & conditions


FAQs

To be updated as I receive them from you.

Privacy Policy

Handmade By Caroline Privacy Policy
Last updated 23 March 2022.


This Privacy Policy describes how and when Handmade By Caroline (β€œI”, β€œme”, β€œmy”) collects, uses, and shares information when you purchase an item from Handmade By Caroline (www.handmadebycaroline.net), contact me, or otherwise use my services. 

You agree that by purchasing an item from Handmade By Caroline or otherwise interacting with Handmade By Caroline, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Handmade By Caroline immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information, such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;

- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

- As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such asproviding and enhancing my services;

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

  - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

 I share your personal information with these third parties, but only to the extent necessary to perform these services;

- In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

- In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

- Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

- Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

- Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

- Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

You may reach me with any concerns relating to privacy at handmadebycaroline2@gmail.com .

For purposes of EU data protection law, I, , am the data controller of your personal information. If you have any questions or concerns, you may contact me at handmadebycaroline2@gmail.com .

Terms & conditions, including Workshop general terms & conditions

By purchasing from and browsing on Handmade By Caroline you agree to the terms of use stated in these policies.

Handmade By Caroline reserves the right to modify terms of use at any time without prior notice.

All designs and images are copyright Caroline Barley at Handmade By Caroline.

Further terms & conditions connected with my Etsy shop can be found on the Etsy website.

Feedback about me and my work

If you love what you purchase or what you make at a workshop, I would really appreciate positive feedback either to me directly or via social media platforms. If you are not happy with something please contact me directly and I will do my best to make it better. Please be aware that I may use feedback in future promotional material. If this is the case I will only use your first name to preserve your privacy.

Colour matching on screen

Please be aware that the colours shown on phone screens, computer screens and in real-life can vary slightly. I do my best to give a true representation of colours on my website although it is impossible to match these exactly.

Photo Permission Request

During my workshops, I like to take photos for use on my website, social media and workshop promotional material. I want to respect your privacy, so please contact me or let me know on the day of the workshop if you do not want your picture to be used in this way.

Communications from me

If I collect your contact details through you booking a workshop with me, connecting with me via social media or through my website, I may contact you again with information about Handmade By Caroline that may be of interest to you. If I work with another business that you have signed up for one of workshops with, I may ask them for your contact details so that I can contact you. If you do not want this to happen please let me know by contacting me here or at handmadebycaroline2@gmail.com (Please also see Privacy Policy above.)

In-person Workshops and Covid
Last updated 29 March 2022

When I hold in-person workshops alongside other businesses in their venues, please be aware and follow their latest Covid guidelines and regulations.

Workshop-specific terms & conditions

These general terms and conditions will apply, alongside more specific Workshop terms & conditions that will be displayed on my Current Workshop Calendar page (and/or the website of the business I hold my Workshop alongside) and circulated upon sign up to that Workshop.

Workshops held alongside another business

Please be sure to also read terms and conditions on the websites of businesses, whom I hold workshops with.

Workshop pricing

I and the businesses I work alongside reserve the right to alter our pricing at any time. Prices are current at the time of booking.

Workshop sign up, payment, cancellation, refund processes

These processes may vary depending on the venue that I am holding my workshop at. Please be sure to also read terms and conditions on the websites of businesses, whom I hold workshops with. 

Paying for workshops through me

Payment will be taken using Paypal. I will send you a separate email with an invoice that can be paid securely using Paypal. (You do not need a Paypal account to make the payment.) Your place on the workshop is confirmed on receipt of payment. Once payment is received I will email you again with a Receipt and further Workshop Information including what you will need to bring on the day. I will also send you a copy of the specific Terms & Conditions for this workshop. If payment is taken through another business that I hold my workshops with, please check their payment methods and terms and conditions.

Copyright materials from my workshops

You are strictly prohibited to use any of my workshop printed techniques, designs, photos or other materials from our workshops for your own workshops or business. If you would like something designing by me for your own use, I would be very happy to discuss this, please contact me

Materials required for workshops

The price of my workshop will be based on my time, venue hire, cost of the materials included, my expenses. I include materials where possible and provide tools and materials for shared use on the day where possible, but please read the details for each workshop before you sign up. I do not plan to provide all materials and tools needed for the workshop, within the price you pay me. If I do, this will be clear on the promotional information. Requirements will vary depending on venue and workshop. After signing up and paying, you will receive a full list of any further materials or tools you need to purchase or bring to the workshop. If you have any questions please contact me

Workshop waiting list

If the workshop is sold out, I can add you to a waiting list ready for the next workshop or if possible, let you know of any last minute places that come up.

Workshop samples made by me Vs your finished items

The samples I make to promote my workshops are as close to what you will produce on the day, allowing for slight material variation and availibility of materials along with individual personal style and creativity!

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copyright all images and content Caroline Barley (unless otherwise stated)
FAQs, privacy policy, terms & conditions