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HANDMADE BY CAROLINE

design, craft and daily creativity

FAQs and terms and conditions

Postage/Shipping

Where do you ship from?
I ship from Germany

How will my order be packaged?
All orders will be packed using good quality, protective envelopes. The size of the envelope will vary depending on the size of your order

How much will postage/shipping cost?
The total cost of your order will be calculated when you click on the Paypal ’buy’ button. I do my best to keep the postage as low as possible, while still aiming to keep orders safe and secure. I try to include discounts on multiple items purchased in individual orders

How will my orders be sent?
I use Deutsche Post

Which countries do you ship to?
I ship to countries as listed on the Deutsche Post website
https://www.deutschepost.de/de/b/briefe-ins-ausland/haeufige-fragen.html

How long does shipping take?
Please check the Deutsche Post website for your country. For example, a letter to the UK from Germany should arrive within 3 working days. A letter to Japan from Germany should arrive within 7 working days.
https://www.deutschepost.de/de/b/briefe-ins-ausland/laenderinformationen.html

Will I have to pay any customs/import charges?  
Please check your local postal company  for information on any relevant import fees. Handmade by Caroline is not responsible for paying these fees

Payment

What payment methods can I use?
You can pay securely (through Paypal website) using VISA, Mastercard, EC card or Paypal

Customer service

If you have any questions or concerns, please let me know by using the contact page on my website, I am happy to help and will do my best to resolve any issues

Products

How quickly will you send my order? 
For a product that is in stock, I aim to pack and ship within 4 working days. I will notify you on my journal page if there are any expected delays in sending out orders

My item is out of stock!
I do my best to keep items in stock, but sometimes they are limited editions that may only be on sale for a short time. If you have a particular item in mind, please contact me  I may be able to help

Colour matching
Please be aware that the colours shown on phone screens, computer screens and in real-life can vary slightly. I do my best to give a true representation of colours on my website although it is impossible to match these exactly.

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copyright all images and content Caroline Barley (unless otherwise stated)
FAQs and terms and conditions